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Municipal FOI offices are facing increasing request volumes, growing complexity, heightened appeal risk, and ongoing resource constraints. At the same time, expectations for transparency, accuracy, and timely responses have never been higher.

In this session, we will explore how leading municipalities are modernizing their FOI operations to reduce administrative burden, strengthen defensibility under MFIPPA, and improve turnaround times, without increasing staff capacity. We’ll examine practical strategies across the full FOI lifecycle, including structured intake forms, integrated fee management, identity verification for personal requests, streamlined internal workflows, defensible redaction practices, and automated annual reporting.

This webinar is designed for municipal Clerks, FOI Coordinators, and leaders seeking actionable approaches to improve efficiency, reduce risk, and build a more resilient and transparent FOI process.

Presented By: 
Shaun McIver
CEO, Vayle 

Shaun works with municipalities across Canada to modernize FOI and privacy workflows and reduce operational risk.and privacy workflows and reduce operational risk.