Citizen Relationship Management 311

New IT capabilities so you can serve people and customers better

Program Information

  • Frequency Foundry is a Microsoft Gold Cloud CRM Partner
  • Provides strategy, solutions, services, and support to customers
  • Products are built on the Microsoft Dynamics 365 and Azure platforms
  • Signal 311 allows users to manage and act upon citizen requests in a timely manner

Program Benefits

  • 360-degree view of citizen and service areas
  • Bundled multi-channel contact centre
  • Call recording and chat transcript capabilities
  • Powerful Citizen Insights and service delivery
  • Efficient distribution of service requests and work orders


“Frequency Foundry’s friendly and knowledgeable staff worked quickly and efficiently to guide us through the design and implementation of a system”
Heather Wrightley, Customer Service and Support Assistant Eastern Ontario Regional Network


Nicholas Ruder, Research Advisor, AMO/LAS
416.971.9856 ext. 385 |
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Program Partner

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